Acceptance of Terms

By accessing and using the Akari Loft website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services.

Description of Service

Akari Loft provides online retail services for lighting fixtures, custom design consultations, AR room preview technology, and certified installation services. Our services include modular ceiling chandeliers, custom LED pendants, and smart home compatible lighting solutions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

User Accounts and Registration

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Product Information and Pricing

We strive to provide accurate product descriptions, specifications, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

Payment must be received before products are shipped. We accept various payment methods as indicated on our website.

Shipping and Delivery

We will arrange for shipment of products to you according to the shipping method you select during checkout. Risk of loss and title for products pass to you upon delivery to the carrier.

Delivery times are estimates and may vary based on product availability and shipping location. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

Installation Services

Our certified installation services are available in select major cities in Japan. Installation appointments are subject to availability and must be scheduled in advance.

Installation services are provided by certified third-party contractors. While we carefully vet our installation partners, the quality of installation work is ultimately the responsibility of the installing contractor.

Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to our return policy.

Custom-made products and installed items may not be eligible for return. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Intellectual Property Rights

The content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Akari Loft and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

User Conduct and Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. You may not attempt to gain unauthorized access to any part of our services.

Prohibited uses include but are not limited to: violating laws, infringing intellectual property rights, transmitting harmful code, or engaging in fraudulent activities.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Disclaimers and Limitation of Liability

Our services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Akari Loft be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.

Indemnification

You agree to indemnify, defend, and hold harmless Akari Loft and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services.

This indemnification obligation will survive the termination of these terms and your use of our services.

Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.

We encourage you to contact us first to resolve any disputes informally before pursuing formal legal action.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on our website and updating the effective date.

Your continued use of our services after any changes constitutes acceptance of the new terms.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: [email protected]
Phone: +81 90 4826 0493
Address: 3-9-3 Yumegaoka 7-chome, Iga City, Mie Prefecture, 518-0131